Frequently Asked Questions
Everything you need to know about your Tribu experience.
What is the typical shipping timeframe for Tribu orders?
Standard shipping usually takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
Tribu accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our fit notes on the product description.
Are your materials ethically sourced?
Yes, at Tribu, we prioritize sustainability. We partner with certified manufacturers to ensure fair labor practices and utilize organic or recycled fabrics whenever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.